![]() So it is surprising that it took so long for somebody to put them all together in the same package. Those are three of the greatest things in the world. ![]() A special thank you to Sarah.The story of how the wrestling/hip-hop mash-up happened is just as interesting as the game itself The folks at Singtrix really believe in their product and deserve kudos for their excellent support people. As far as the presets, while I still think there are more than necessary I really did not take the time studying how to use them properly. Never before have I experienced such a helpful and positive response. Although one of my options was for a full refund I decided to keep it. I was offered much more help and options than I ever expected. After writing my review to my surprise Sarah from Singtrix called me after hours from her home and was extremely helpful and understanding. After speaking to a distributor’s Representative I was told there is a 150.00 dollar flat fee to repair. I really didn’t read the warranty information and when I called my unit was just out of warranty. I believe when a company responds as this one did to a complaint they deserve to have a bad review reversed. I wrote a 1 star review of this product when the power cord wouldn’t work in the power port. while there are literally thousands of songs for my wife and I from our generation from artist like the Eagles, Fleetwood Mac, etc.The $20 per month Singtrix asked for their music is ridiculous… and the quality / version are often boring. My kids are singing their favorites from recent songs like Titanium, Dynamite, All of Me,etc. My families favorite are the VEVO Karaoke songs on Youtube. Just type in Karaoke (insert name of song here) and you will likely get a half dozen options, from instrumental on piano, to many times the real song with no vocal, or vocals reduced. The application is basic enough, but you can get higher quality songs (in many different variation) by using YouTube. It can also be a 1/2 star product if your expectations are not aligned with reality.I give this product 4/5 stars because our expectations were based on reality AND we knew Youtube existed BEFORE we purchased the system (shocker I know).THE UGLY (however this is 100% avoidable and will likely only upset if you fell victim).Many unsuspecting people will feel they need to download the Singtrix application on their smart device, since the company who made the product will likely have the best quality of songs that naturally work with the system correct? WRONG. We purchased this product for my children who are avid singers (one of which takes lessons and sings regularly.This product can clearly be rated a 4/5 star for most people who still buy this AFTER reading this review. Totally the "What can I do for you" mentality, which is rare these days.Anyway, the machine is a ton of fun and I recommend it to any karaoke enthusiast. I emailed Singtrix asking if they could do anything, and without any hassle at all, a new console is on its way. The microphone hit the console on the way down, cracking the screen. I had a problem where the microphone slipped out of the mic holder a couple of times because I apparently needed to tighten the screw (which I have since done). My nieces love it too.What I like best about them though is their customer service. Get some friends together (and a couple drinks) and it’s a night of fun. I love being able to access any song you can think of on youtube and then just belt it out. I’m planning on buying the Singtrix light as well (sold separately). I bought the bundle, and then I bought the second microphone.
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